Frequently Asked Questions
Everything you need to know about purchasing, shipping, and maintaining your Koenig Machinery equipment.
What is the standard lead time for machinery orders?
Standard lead times vary by equipment size. In-stock units typically ship within 3-5 business days, while custom-configured industrial machinery may require 4-8 weeks for assembly and testing.
Do you offer international shipping for heavy equipment?
Yes, Koenig Machinery ships globally. We provide sea freight and air freight options, including all necessary export documentation and customs clearance assistance for our international clients.
What kind of warranty comes with my purchase?
All new Koenig Machinery products come with a comprehensive 24-month manufacturer's warranty covering parts and labor. Extended service contracts are also available at the time of purchase.
Are replacement parts readily available for older models?
We maintain a robust inventory of OEM replacement parts for all current and legacy models dating back 10 years to ensure your operations experience minimal downtime.
What payment methods do you accept for high-value transactions?
For security and verification, we accept Wire Transfers (ACH), Business Checks, and all major Corporate Credit Cards. Financing and leasing options are also available through our certified lending partners.
Does Koenig Machinery provide on-site installation and training?
Absolutely. We offer professional installation packages where our certified technicians set up your machinery and provide comprehensive safety and operational training for your staff.