Returns & Exchanges Policy

At Koenig Machinery, we stand behind the quality of our industrial equipment and offer a 30-day return window for unused items in their original packaging. Please ensure all machinery is returned with its original documentation and safety components to qualify for a full refund.

1

Initiate Your Request

Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Equipment

Securely pack the item in its original shipping crate or box, ensuring all manuals, tools, and accessories are included.

3

Arrange Logistics

Affix the provided shipping label and schedule a freight pickup or drop-off at an authorized service center as instructed.

4

Inspection and Refund

Once our technicians verify the condition of the returned machinery, your refund will be processed to your original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing